Order Help and Support

Customer Support

• How long does it take to receive a response once I contact support?
• What support options are available outside of business hours?
• What are your live customer support hours?

Return/ Exchange Order

• Can I exchange an item?
• How do I start a return?
• How long does it take to receive a refund?
• What is your return policy?

Change Address

• Can I change my shipping address after my order has been placed?
• Can I make changes to my order after it has been placed?

Cancel Order

• Can I cancel my order after it has been placed?
• Can I make changes to my order after it has been placed?

Shipping and Tracking

• Are shipping times longer during holidays?
• How can I track my order?
• How do I know if my order has shipped?
• How long does it take for an order to ship out?
• How long does shipping take?
• I haven’t received my order and it’s past the delivery timeframe. What should I do?

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